Shipping policy

Thank you for shopping at XtoysClub. We strive to deliver your orders in a timely and efficient manner. Below are the details of our shipping and delivery policy:

1. Order Processing

  • Orders are typically processed within 1-2 business days after payment is confirmed. Please note that processing times may vary depending on product availability, promotions, and order volume.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an order confirmation email once your order has been successfully placed, and a shipping notification email when your order has been dispatched.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 5-9 business days.
  • Expedited Shipping: Estimated delivery time of 3-5 business days.
  • International Shipping: Delivery times vary by destination. Typically, international orders are delivered within 7-14 business days.

Shipping times are estimates and may be affected by factors such as weather conditions, holidays, or shipping carrier delays.

3. Shipping Costs

  • Shipping costs are calculated based on your delivery address, the size and weight of your order, and the shipping method selected.
  • Free shipping is available on orders over $39 (for U.S. domestic orders only).
  • International shipping rates will vary depending on the destination country and weight of the package.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order's progress online.

5. Shipping Restrictions

  • We currently offer shipping to the United States and select international countries. If we are unable to deliver to your location, we will notify you as soon as possible.
  • Some products may be subject to shipping restrictions due to size, weight, or legal regulations in certain regions.

6. Delivery Issues

While we do our best to ensure prompt delivery, delivery times may be affected by external factors. If your order has not arrived within the estimated time frame, please check the tracking information or contact our customer support team.

7. Missing or Damaged Items

If your order arrives and is damaged or missing items, please contact us within 7 days of receiving your order. We will work to resolve the issue by providing a replacement or issuing a refund.

8. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for lost or delayed orders due to incorrect or incomplete addresses.

9. Customs and Duties (International Orders)

For international orders, customs duties, taxes, and import fees may apply based on the destination country. These additional charges are the responsibility of the customer and must be paid upon delivery. Please check with your local customs office for more information on these charges.

10. Lost or Stolen Packages

Once your order is shipped and delivered, it is the responsibility of the shipping carrier and the customer. If you believe your package has been lost or stolen after delivery, please contact the shipping carrier or our customer support team for assistance. Unfortunately, we cannot be held responsible for packages once they have been marked as delivered.