Refund policy
We are committed to providing the best shopping experience for our customers. If you are not satisfied with your purchase, we are here to help. Below are the details of our return and refund policy:
1. Return Policy
- Return Period: You can request a return within 30 days from the date you receive your item.
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Return Conditions:
- The product must be in its original packaging and unused.
- All tags, barcodes, and accessories must be intact.
- The returned item must be accompanied by proof of purchase, such as an invoice or receipt.
2. Refund Policy
- Refund Method: Once your return is approved, the refund will be issued to the original payment method. Please note that refund processing times may vary depending on the payment platform used.
- Refund Timeframe: Refunds will typically be processed within 7-10 business days after we receive and inspect the returned item.
3. Non-returnable Items
For health and safety reasons, we cannot accept returns or offer refunds on the following items:
- Used or opened products
- Sale or promotional items
4. Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- If the return is due to personal preference (e.g., dislike or size issue), the customer is responsible for return shipping costs.
5. How to Request a Return
- Please contact us via email at Service@xtoysclub.com or through our online customer support system, providing your order number and the reason for return.
- Our customer support team will respond within 48 hours with detailed instructions on how to return your item.
- Once your return is approved, you will receive the return address details.
6. Return Address
To obtain the return address, please contact our customer support team at Service@xtoysclub.com or through our online support system.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a replacement or a full refund.