Products
Do all toys come with a USB cable?
Most of our rechargeable toys come with a USB cable for easy charging. However, please check the product description for specific details, as some toys may use different charging methods or connectors.
How do I charge my toy?
Charging your toy is simple, but it's important to follow the manufacturer’s guidelines for the best performance and longevity. Here's a general process for charging most rechargeable adult toys:
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Locate the Charging Port: Most rechargeable toys have a small charging port, often covered with a rubber or silicone flap to ensure water resistance. Look for a small area marked with a charging symbol or instructions in the product manual.
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Use the Correct Charger: Most toys come with a USB charging cable, which can be plugged into a USB port on your computer, a USB wall adapter, or a power bank. Make sure you're using the charger that came with the toy or a compatible replacement.
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Connect the Charger: Gently insert the charging cable into the port on your toy. Some toys may have magnetic charging connections, while others may use a more traditional plug.
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Charging Indicator: Many toys have an LED light or indicator that will turn on when charging and may change color (usually from red to green) when fully charged. Refer to your toy's manual to understand the specific charging indicators for your product.
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Charging Time: Charging times vary, but typically, a full charge can take between 1 to 2 hours. Don’t leave your toy charging longer than necessary to avoid overcharging.
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After Charging: Once the toy is fully charged, unplug it and store it in a cool, dry place until you’re ready to use it. Avoid charging the toy continuously or leaving it plugged in for extended periods to prolong the battery's lifespan.
Remember, always check the manufacturer's instructions for specific care instructions related to your toy.
What materials are your toys made from?
Our products are crafted from high-quality, body-safe materials to ensure both pleasure and safety during use. The primary materials we use include:
- Medical-Grade Silicone: This is our most common material for toys. It is non-toxic, odorless, and hypoallergenic. It’s soft, flexible, and easy to clean, providing a smooth and comfortable experience.
- ABS Plastic: This durable, non-porous material is often used for the core of many of our toys, especially those with vibrating or electronic components. It’s also phthalate-free and body-safe.
- Stainless Steel & Aluminum Alloy: For our premium, luxurious toys, we use high-quality stainless steel or aluminum. These materials are hypoallergenic, non-porous, and incredibly durable, providing a sleek, cool touch.
- TPE/TPR: Thermoplastic Elastomers (TPE) and Thermoplastic Rubber (TPR) are often used for soft, lifelike textures. These materials are body-safe and provide a more realistic sensation, though they do require extra care for cleaning and maintenance.
We ensure that all materials used in our toys are safe for the body, non-toxic, and comply with international safety standards. Always follow the care instructions to maintain the best experience and hygiene.
Are all toys waterproof?
Not all adult toys are waterproof, though many modern designs are made with water-resistant or waterproof features. The waterproof capability typically depends on the materials used, the type of toy, and how it was constructed.
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Waterproof Toys: Many toys, especially vibrators, dildos, and other pleasure devices, are designed to be fully waterproof. These toys are sealed in such a way that they can be safely submerged in water for cleaning or use in the shower or bath.
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Water-Resistant Toys: Some toys are water-resistant, meaning they can withstand light splashes or brief exposure to water but should not be submerged. These are often designed to be more durable and easy to clean, but care should be taken not to fully submerge them.
To find out if a specific toy is waterproof, always check the product description and manufacturer instructions. Proper care and maintenance are key to ensuring the longevity and performance of your toys!
Ordering and Shipping
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer support team for more information about shipping to your country.
Is your shipping discreet?
Yes, we value your privacy. All our shipments are discreetly packaged with no reference to the contents or the sender. Your order will arrive in a plain, unmarked box or envelope to ensure complete confidentiality.
What are your shipping options?
We offer a variety of shipping options to suit your needs:
- Standard Shipping: Affordable and reliable, with delivery typically within 5-9 business days.
- Expedited Shipping: Faster delivery, typically within 3-5 business days, for when you need your order sooner.
- Overnight Shipping: For the fastest delivery, orders are delivered the next business day.
All options are discreet, and shipping costs are calculated at checkout based on your location and chosen shipping method.
When will my order ship?
We do our best to get orders out as quickly as possible. Under normal circumstances, 99% of all shipments would be processed within 24 hours.
Unfortunately due to the new Covid 19 restrictions, order processing times can take up to 3 business days. For more information please visit our shipping policy.
Are my payment details/data secure?
Your security is our absolute number one priority. We understand that technology is a moving target when it comes to security measures so we go through annual audits to ensure that we are using the best technology and security protocols.
On top of our latest advancements in technology and security, we do not store any vital information such as credit cards.
Do you have a phone number I can call?
At this time we are unable to offer phone support unless specifically requested.
How can I cancel my order?
If you want to cancel your order please submit a request through our contact us form as soon as possible. You can also email us at [my email]. Due to our expedited warehouse operations, we cannot guarantee that your order will be canceled. We will do our best to accommodate your requests.
*Please note that once your order has been packed for shipment it can no longer be canceled.
How can I return an item?
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:
- Review our Return Policy: Please make sure the item is eligible for return. Some products, for hygiene and safety reasons, may not be returned once opened. Please check our full return policy for detailed information.
- Contact Us: Reach out to our customer service team via email or through our contact form to initiate a return. Provide your order number and details about the product you wish to return.
- Return Instructions: Once your return request is approved, we will send you instructions on how to send the item back.
- Refund or Exchange: After we receive the returned item, we will process your refund or exchange according to your preference.
We recommend using a trackable shipping service for your return to ensure it reaches us safely.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can track your order using the tracking number through the courier's website.
Additionally, you can also log into your account on our website and visit the "Order History" page, where you'll find detailed tracking information, including the courier's website link for real-time updates.
If you have any trouble or didn’t receive your tracking details, feel free to contact our customer support team for assistance!
Can I return a used item?
For hygiene and safety reasons, we are unable to accept returns on used items, especially those that have been opened or used. We recommend that you carefully review the product before use.
However, if you receive a defective or damaged item, please contact our customer service team right away. We will work with you to resolve the issue and offer a replacement or refund as necessary.
If you have any concerns or questions, please feel free to reach out to us. Your satisfaction is important to us!